Find answers to frequently asked questions about check in times, amenities & more for Gion HANNA STAY in Kyoto.
If you have any inquiries feel free to contact us by phone
Tel. number 075-541-1010
If you want to make a reservation on our website, please contact us from reservation form. If you cannot use the form, please contact us by phone.
Also, you can also make booking by directly calling us.
Accommodation: Gion HANNA STAY
Phone number 075-541-1010
We charge extra fee for the late check out and additional amenities, but generally there are no additional charges to room rate.
Booking cancellation is possible, however cancellation fee may apply.
|Cancellation 1 week to 4 days before arrival:||20% of accommodation fee (30% for group bookings)|
|Cancellation up to 2-3 days before arrival:||50% of the accommodation fee (50% for group bookings)|
|Cancellation one day before arrival:||80% of accommodation fee (80% for group bookings)|
|Cancellation on the day of arrival:||100% of accommodation fee (100% for group bookings)|
※ In case of no-show, 100% of accommodation fee will be charged.
Check-in is possible from 15:00 until 21:00.
The staff will be waiting you at the time you mentioned in your reservation form. Please contact us in case of delay or changes.
Check out is until 11:00. We will charge extra fee for the late check-out: 50% of accommodation fee until 13:00 same day and 100% after 13:00. Please not that late check-out may be not possible.
We provide massage, home country delivery, food delivery and so on at additional fee.
Please contact the front desk for details.
We do not offer meals at the hotel.
You can buy food outside and eat in the room. Using delivery service and cooking at the room`s kitchen is also possible.
To prevent fire, please refrain from bringing a stove, or using flammable cooking utensils
If you send your luggage to hotel in the morning of the arrival day, we will return it at the front desk during check-in. Please note that valuables and fresh foods cannot be sent.
Depending on room, we can accommodate additional guests (there are sofa beds and mattresses prepared). In case of exceeding the maximum number of guests, we charge extra fees. Please contact us during reservation.
If the number of guests differs from reservation, we may refuse to stay.
Also, if you have a visitor to the hotel, please use the lobby on the 1st floor.
We are very sorry, but our hotel is a non-smoking hotel.
We are very sorry, but parties might be annoying to other customers. Please refrain from using the room by a large number of people and chatting at night.
If there are any changes to the number of guests, please inform us in advance.
We are very sorry, but reservation made by minors is not possible.
We are very sorry, but staying with pets is not possible. Please use pet hotels in the neighborhood.
We do not charge for using kitchen and laundry provided in each room.
The hotel does not have a parking lot, so please use the nearest paid coin parking. Please call us before the arrival and we will inform you about the closest lots.
We are very sorry, but the hotel does not have a parking lot for bicycles or motorcycles.
We provide Wi-Fi in our hotel. Please contact the reception desk for details.
Please use our foreign currency exchange machine installed on the 1st floor.
We support currency exchange of US dollars, pounds, Swiss francs, Chinese yuan, won, euro, Australian dollar, Canadian dollar, Singapore dollar, Taiwan dollar and Thai baht.
In case room key is lost or stolen, please contact the hotel promptly. If you lose your room key, we will charge 30,000 yen for reissue fee.
Please ask at the front desk to get the relevant information about traditional workshops, sightseeing spots and events in Kyoto.
Please visit our partners:
Also, we can recommend you good restaurants nearby, so please do not hesitate to ask at the front desk.